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PaperTrails.com :: Customer Feedback
| Customer Feedback |
"Success is not the key to happiness. Happiness is the key to success.
If you love what you are doing, you will be successful"
~ Herman Cain ~
The invitations just arrived. They look great - thanks for the extra effort shipping them to me here at the beach. Look forward to doing business again.
~ Julie in GA
Delivery exactly as promised. Can't say enough good things about you folks. Personalized service, fast delivery and the towels look great. Many thanks!
~Fran in CA
Hi Elizabeth! This is the best customer service I have ever received! You make an internet company so personal – thank you! I will definitely continue to order from you. Loved the selection and the ease of ordering! I will be a return customer for sure! I have been searching for stationary sites that have neat, original papers for 2 years now. I am so thankful to have found you!
~Carla in TX
Elizabeth, Just wanted to let you know that I received the styrofoam cups today and they are perfect for my event!Thank you for staying on top of the order..........If I need any additional items for my campaign, I definitely know I am coming to you and your company. You were great!
~Terri in TX
Elizabeth, The invitations arrived today, have been printed and are waiting to be addressed. They look great! (better than the original, actually!) Thank you so much for your prompt response time in contacting me about the order. Your extraordinary level of customer service is something I will be sure to share with friends.
~DeLisa in LA
Dear PaperTrails, I just wanted to let you know how thrilled I am with my personalized peacock feather stickers! Thank you for providing great service and superior product. I will be recommending you and coming back as a customer!
~Elizabeth in CA
THANK YOU!!!!! My daughter loved the way the napkins turned out for her Western Wedding...I appreciated your friendly service...thanks again.
~Nancy in IA
You guys are awesome ~ Expect more business from me in the future!
~Robyn in LA
PAPERTRAILS.COM COMMENTS: Customer ordered last minute Christmas Gifts. We called her to be sure she understood that they would probably not deliver in time for Christmas. Due to the professionalism and dedication of our printers, her items delivered on December 23rd.
Thank you for your outstanding service and your courtesy. I am looking forward to receiving the paper so I can mail out my invitations. I liked your site and will visit it again when I need product.
~Mary in MI
All Better!! And they sent me more envelopes so I can do any questionable ones over again...Thanks for correcting this problem...I will miss our new relationship...
~Debbie in CT
PAPERTRAILS.COM COMMENTS: We believe it's not the MISTAKE that the customer remembers but how we HANDLE the mistake that counts!
Thank you for your very kind email. It is so rare anymore to find someone who cares about the customer. I appreciate the research on my behalf as well. I will bookmark your Paper Trails site and look there first for my paper needs.
~Dianne in NC
PAPERTRAILS.COM COMMENTS:PaperTrails was unable to complete the customer's order and she had an immediate need. We found the same item in another store and sent her a link.
My sister loved the stamp and said it was her best shower gift!! Thank you so much for your assistance!
~Pauline in OH
When my daughter's wedding napkins were delivered to the wrong address and unable to be located, I was at wit's end. One more detail to worry about! Beth was a Godsend! She jumped in feet first, contacted the courier, located the mis-delivered package, and made sure I had received it, even calling me after hours. The napkins are truly gorgeous, and your customer service is unlike any I have encountered! Thanks to Beth and cheers to such a reliable, honest company!
~Cindy in FL
The napkins are beautiful! Thank you!
~Lisa in NY
Everything looked great -- I am sure I will be contacting you in the future for other events.
~Helen in SC
PAPERTRAILS.COM COMMENTS: Large Quantity Customer representing 3 Corporate Firms for a destination event
Just wanted you to know that I received the invites today - they are so stinking cute!! I really think Liz will love them. Again I really appreciate you helping us out with this!
~Heather in SC
Just got back from the graduations and the cards for Stephen look great! He was very pleased! Thank you very much!
~Lyn in SC
Thank you so much, you have been so wonderful!
~Lisa in MI
Your customer service has been outstanding and that is not something I have said in YEARS!!!!
~Debbie in AL
PAPERTRAILS.COM COMMENTS:Item ordered was Out of Stock. Alternative designs were investigated for customer
I was so satisfied with the order and time frame of shipment for the order last week, that I decided to use you for my personal orders too!
~Charmaine in KY
Received my Easter Napkins. I love them, thank you very much!
~Lee in WI
Invitations arrived Tues as you said. Look great. It has been a pleasure.. . in today's world of no store fronts, it's nice to know someone still believes in offering a personal service.
~Melanie in AL
Happy New Year! Just wanted to let you know that the doctors really liked their gifts.
They look great. Hope your holidays were wonderful. Thank you again for your help.
~Debbie in SC
Just came back from New Jersey and the Christmas Cards were on my doorstep! They're beautiful! Thank you so much for all your help. Have a wonderful holiday
season and I will be sure to use you again!
~Laurie in FL
PAPERTRAILS.COM COMMENTS: Brett Collection Cards with a special service request
The Christmas cards came today. They are great. Thanks!
~Pat in NC
The invitations arrived late last week. They really did turn out great. Thanks so much for your help and you can count on me using you for any future needs. Thanks again!
~Juli in SC
Thanks so much again. I am just going to mail then now. You are great!!
~Lauren in SC
PAPERTRAILS.COM COMMENTS: Custom Design Tropical Invitations with RUSH
I received the napkins today. I love, love, love them!!! Many thanks for all of your help :)
~Elizabeth in SC
PAPERTRAILS.COM COMMENTS: Custom Design Monogram
I have never received this type of customer service before! I will definitely use you guys again in the future!
~Kate in VA
I will definitely use you again for all my invitation and stationery needs; now that I have 3 girls I definitely need lots of thank you's, etc.
~Lori in NYC
I received the napkins today! They are beautiful! I can't wait to show them to my daughter!
~Cindy in NC
I can't tell how you excited I am over these invitations..... You have been GREAT to work with. I really appreciate all you're doing and in such a short time.
~Deana in MA
I received the invites and they are adorable! Thank you again for your quickness!
~Tara in CA
Thanks so much for all of your help! I know my order was small, but you never once made me feel like it. I really appreciate the great customer service and can't wait to see the finished product!!!
~Stacey in ATL
THANK YOU! THANK YOU! THANK YOU!!!
I just got my napkins and they are awesome!!! I bragged to everyone in the office. Thanks so much! I am about to post a "vendor rave" at The Knot.
~Stacey in GA
Just wanted you to know that our order got here today and my fiancée LOVES them! Thank you SO MUCH for everything! You will definitely be on my recommendation list!
~Gordon in TX
Elizabeth - you are the BOMB!! Thank you soooo much and I will surely be sending much business your way and also adding you to my vendor listing.
~Tiffany, Event Planner in ATL
Hi Elizabeth! I got the invitations today and they are gorgeous!!!!! Thank you so much for everything!
~Lori in NYC
Fantastic!!!!!! Nice to have this off the "To Do" List! :).....You are great at what you do there at PaperTrails!!! :):):)
~Kay in GA
Thank you sooo much for taking the time and working with me. This day is going to be perfect for my grandparents. It is encouraging that there are still people out there that take pride in their work.
~Stephanie in OK
They are perfect!
~Jennifer in Charlotte
A belated thank you for the invitations . . . we received so many compliments on them. Your creativity and professionalism is top notch!
~ Mary in Charleston
PAPERTRAILS.COM COMMENTS: Custom Design Invitation
You are wonderful! Thank you again for all your help. You were a pleasure to work with - I'll be sure to contact you again in the future.
~Tanya in Charleston
PAPERTRAILS.COM COMMENTS: Corporate Customer
Just wanted you to know that my package arrived a few minutes ago and I LOVE the thank you cards! They are even better than I had envisioned based on the website. SOOO cute! I am completely satisfied with my order, and especially thankful for your attention and great customer service! I will order from you again when I have another occasion!
~Jennifer, Indiana
I just want to tell you a big thank you for my napkins! I received them today and everything is perfect! It was a pleasure doing business with you!
~Janie in Montreal, Canada
PAPERTRAILS.COM COMMENTS: Large Quantity Customer
Got the Monogram Guest Towels today....AWESOME! They look great. Thanks so much for everything!
~Jennifer in Raleigh, NC
We received our Christmas Cards today. They look fantastic!
~Amanda in Charleston, SC
PAPERTRAILS.COM COMMENTS: Large Quantity Corporate Customer
THEY ARE BEAUTIFUL!!! Thank you!!
~Sarah, in Charleston, SC
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