Paper Trails

isolved Login Help

Learn how to log in, reset your password, use the isolved People Cloud mobile app and much more!

Help with logging into isolved & myhrstuff

Check out the below videos and instructions if you or your employees need help logging into isolved and

isolved is the payroll platform that houses all employee payroll, human resources, timekeeping, and benefits records for your employer. is the employee-facing self-service website where you can review pay stubs, update direct deposit records, request time off, enroll in benefits, and more.

The isolved People Cloud app is a mobile friendly app that employees can use to complete payroll and HR tasks just like

Download step-by-step instructions here.

When your employer adds you to the systemyou will receive an activation email from 

  1. Click the authentication link in the email.
  2. The authorization code you’ll need is the last 4 digits of your social security number.
  3. Create a secure password (put it somewhere safe).
  4. After you enter your password and multi-factor authentication code, click the “Set Up Now” option to set up your passwordless “key”.
  5. Set up your “key” with options such as FaceID, Thumbprint, Passcode, PIN, or other options present on your device.  This will dramatically increase user experience and speed up the login process.

Only your employer can send this activation email. If you have not received it or need it re-sent, please contact your employer.  The email will look like this:

isolved activation email

First, be sure you’re at the correct login:


Next, log in with your username (always your email address) and your password.


Once you have downloaded the isolved People Cloud app to your phone, log in with your username (always your email address) and your password.


For users who have logged into another instance of isolved (either isolved direct or another isolved partner), you may be asked to choose a "tenant" of isolved when you try to log into Paper Trails.

If so, choose the second option "ptrls" as this is the back end name for Paper Trails.  It may look like the below image.


isolved help - tenant issue

To make the isolved log in process more efficient, we recommend that admins and employees set up a passwordless "key". You can set up your “key” with options such as FaceID, Thumbprint, Passcode, PIN, or other options present on your device. 

The next time you log into People Cloud, after entering your password, click the "Set Up Now" button to setup a "key" (first image below).  Then with subsequent log ins, just click the button next to the password box to log in with that "key" (second image below). 



isolved help - setup PIN

Forgot my password help.

Neither Paper Trails nor your employer can reset your password; you must use the Forgot Password utility in iSolved.

  1. Be sure you’re at the correct login page.
  2. Enter your Username (this is your email address) and click Continue.
  3. Click “Forgot Password?” below the login boxes. Follow the wizard to reset your password.
If your self-service account is locked, contact your employer to have them unlock your account for you. Once your account is unlocked, follow the “Forgot Password” wizard to reset your password.

If you get an error message that says ""You’re not configured to use Adaptive at this time." then you are logging into the wrong website.  


Be sure to be using the isolved People Cloud mobile app or and try logging in there.

Employees locking themselves out of their self-service account is a common problem. Follow these steps to unlock their account:

  1. In the isolved admin view, navigate to Employee Management > Employee Maintenance > General
  2. Choose the correct employee.
  3. You can either hit the reset ESS in the black action bar (see picture below) or on the right side of the screen, under Self-Service Information, uncheck the box labeled “Self-Service Account Locked”. Hit save. See video below.


isolved help - reset ESS login

Self Service Management

Follow the steps in the above video to get your employees stared on self service through or to resend them the activation link.

Help with navigating isolved & myhrstuff

These videos and instructions are for those that are looking for help with using some of the features of isolved and

It’s easy to add isolved People Cloud app to your phone!

  1. Open the apple or andriod app store.
  2. Search "isolved People Cloud".
  3. Hit the "download" button!


It’s easy to download a copy of your paystub!

  1. Navigate to
  2. Hit the Menu Icon in the top left on your phone. That's the 3 pink lines. Or look at the left menu bar on a computer.
  3. Click the “Pay and Tax Menu”.
  4. Choose “Pay History".
  5. Here you can view you paystubs. Just hit download paystub to download a copy.
How to add a direct deposit account.

Adding or editing a direct deposit account is simple!

  1. Visit
  2. Click “direct deposit” under the pay and tax menu.
  3. Click the “add new button” to add a new account or the 3 dots in the top right to edit an existing account.
  4. Enter the routing and account numbers.
  5. Click “save”.
Clocking in and out on isolved Time.

It’s easy to clock in and out on isolved Time!

  1. Open the app on your mobile device.
  2. Hit the pink clock icon in the bottom right of the screen.
  3. Choose a labor group or department if needed.
  4. Click save to clock in!
  5. Click the pink clock icon again to clock out.
  6. Hit save and you are clocked out!
How to access your W2.

  1. Navigate to
  2. Click the menu icon in the top left of the screen.
  3. Choose “Year-end tax forms” under the Pay and Tax Menu.
  4. Download or print your W2 if you wish!

Making updates to your tax withholdings is simple!

  1. Navigate to or open the app on your phone.
  2. Click the menu icon in the top left of the screen.
  3. Choose “Tax Updates” under the Pay and Tax Menu.
  4. Following along with the wizard. You can make any changes to your filing status in step 1.
  5. The majority of individuals will skip steps 2 and 3. Steps 2 and 3 are should be used only if you have a unique tax situation. 99% of people will only need to complete step 1, which is to choose a filing status.
  6. In step 4, fill in any additional amount you would like withheld for taxes in box 4c. For example, if you fill in $20 in box 4c, an additional $20 will be taken from each paycheck to go towards your tax liability.
  7. Submit the form! This change will start in your next pay cycle!