isolved Login Help

What is isolved and

isolved is the payroll platform that houses all employee payroll, human resources, timekeeping, and benefits records for your employer. is the employee-facing self-service website where you can review pay stubs, update direct deposit records, request time off, enroll in benefits, and more.

How do I set my account up for the first time?
How to setup your isolved account.

Download step-by-step instructions here.

When your employer adds you to the system, you will receive an activation email from This activation link is only good for 72 hours, so don’t wait to activate your account.

  1. Click the authentication link in the email.
  2. The authorization code you’ll need is the last 4 digits of your social security number.
  3. Create a secure password (put it somewhere safe).
  4. Accept the terms of use, and you’re in!

If you did not activate your self-service account within 72 hours of receiving the activation email, please contact your employer to have the activation link re-sent to you.

Where do I log in?

Be sure you’re at the correct login:

I forgot my password? What do I do?
Forgot my password help.

Neither Paper Trails nor your employer can reset your password; you must use the Forgot Password utility in iSolved.

  1. Be sure you’re at the correct login page.
  2. Enter your Username (this is your email address) and click Continue.
  3. Click “Forgot Password?” below the login boxes. Follow the wizard to reset your password.

My account is locked, what do I do?

If your self-service account is locked, contact your employer to have them unlock your account for you. Once your account is unlocked, follow the “Forgot Password” wizard to reset your password.

My employee is locked out of self-service, how do I unlock their account?

Employees locking themselves out of their self-service account is a common problem.  Follow these steps to unlock their account:

  1. In the isolved admin view, navigate to Employee Management > Employee Maintenance > General
  2. Choose the correct employee.
  3. On the right side of the screen, under Self-Service Information, uncheck the box labeled “Self-Service Account Locked”.  Hit save.
Locked self-service account.
How do I resend my employees the self service setup link?
Self Service Management

Follow the steps in the above video to get your employees stared on self service through or to resend them the activation link.

How do I download this to my phone?
How to download to your phone.

It’s easy to add isolved to the home screen of your phone!

  1. Navigate to
  2. Click the “up arrow” at the bottom of your screen.
  3. Choose “Add to Home Screen” to save it to the home screen of your phone.
  4. Click “add” and this will be on your home screen as an app.
How do I add my direct deposit account?
How to add a direct deposit account.

Adding or editing a direct deposit account is simple!

  1. Visit
  2. Click “direct deposit” under the pay and tax menu.
  3. Click the “add new button” to add a new account or the 3 dots in the top right to edit an existing account.
  4. Enter the routing and account numbers.
  5. Click “save”.
How do I clock in and out?
Clocking in and out on isolved Time.

It’s easy to clock in and out on isolved Time!

  1. Open the app on your mobile device.
  2. Hit the pink clock icon in the bottom right of the screen.
  3. Choose a labor group or department if needed.
  4. Click save to clock in!
  5. Click the pink clock icon again to clock out.
  6. Hit save and you are clocked out!
How do I access my W2?
How to access your W2.

It’s easy to access your W2!

  1. Navigate to
  2. Click the menu icon in the top left of the screen.
  3. Choose “Year-end tax forms” under the Pay and Tax Menu.
  4. Click “W2” and this will open a copy of your W2.
  5. Download or print your W2 if you wish!
How do I update my tax withholdings?

Making updates to your tax withholdings is simple!

  1. Navigate to or open the app on your phone.
  2. Click the menu icon in the top left of the screen.
  3. Choose “Tax Updates” under the Pay and Tax Menu.
  4. Following along with the wizard. You can make any changes to your filing status in step 1.
  5. The majority of individuals will skip steps 2 and 3. Steps 2 and 3 are should be used only if you have a unique tax situation. 99% of people will only need to complete step 1, which is to choose a filing status.
  6. In step 4, fill in any additional amount you would like withheld for taxes in box 4c. For example, if you fill in $20 in box 4c, an additional $20 will be taken from each paycheck to go towards your tax liability.
  7. Submit the form! This change will start in your next pay cycle!