Paper Trails


About Paper Trails

Paper Trails Story

Paper Trails was founded in 2004 to relieve small businesses’ financial preparation headaches and to allow you to work smarter no matter your size. While human resource management and payroll can be stressful, we are here to help run your business and to give you the time to do what you want to do – work your business! 

We are a local small business without an 800 number that consists of a team of fun and local experts purveying convenient, high tech, compliant services. We live, work and party right here in the southern Maine community, so when a question or need arises, we are right around the corner! 

From running payroll, to bookkeeping and benefit administration, Paper Trails allows you to handle the work, while we handle the paperwork.

Our Mission

Paper Trails offers intuitive, trusted, bespoke and forward-thinking payroll, human resources, compliance & bookkeeping services to the backbone of Maine and beyond, which are our small and mid-sized businesses. 

Our Vision

The business world is rapidly evolving.  We are designed to always be looking around the next corner for future business challenges and offer solutions and insight to our clients who have built and support our local communities. 

Our Common Purpose

We empower employers to build a business and workforce for today, tomorrow and beyond.  

Built on Core Values

Trusted Partnership

We build enduring relationships through responsive, accountable, and empowering service by acting as our clients’ trusted advisors and subject matter experts, offering guidance and support at every stage of their business journey. 

Insightful Expertise

We are committed to becoming industry leaders and educators who ensure our clients, partners, and communities are prepared to navigate the complexities of business, workforce management, regulations and compliance with confidence. 

Responsible Innovation

We aspire to meet the evolving needs of our clients while maintaining our caring, service focused culture. We strive to find better methods of service to free our clients of the tasks of today, so together, we can focus on the promise of tomorrow.

Operational Excellence

We harness the power of technology and relentlessly pursue operational efficiency to lighten the burden on our internal teams and our clients while aiming to deliver services that exceed expectations and optimize available resources.

Neighborhood Promise

Our clients are our neighbors; we see them at the grocery store and great local events. The Paper Trails team is committed to returning success to our community and neighbors through volunteering, contributions, and in-kind support.

2023 by the Numbers


Amazing Clients


Employees served


Wages and Taxes Paid

What Clients are Saying

customer service

Our Team

Chris Cluff


Jeff Burnham

Sales Manager

Michelle Aldridge

Payroll Operations Manager

Joanie Parent

Bookkeeping Manager

Jon Portanova

Marketing Director

Kate Hodgkins

Tax & Compliance Manager

Teresa Gamache

Implementation Manager

Kim Miller

Payroll Processor

Kate Lacombe


Kerry Fernandes

Payroll Processor & Bookkeeper

Drew Lupardo

Account Executive

Jed Brown

Payroll Processor

Carrie Goodness

Payroll Processor

Courtney Griffin

Payroll Processor

You handle the work. We’ll handle the paperwork.

We’ll stay in the weeds to manage your payroll, Human Resources, and compliance needs.